Eurabelt Custodial OrderOfficial document of Eurabelt Fuels Global Statistics · issued by Eurabelt Fuels Ltd
Contact, Enquiries and Complaints
1. Contact channels
| Subject | Contact |
|---|---|
| General enquiries | stats@eurabeltfuels.com |
| Institutional (T2) and Sovereign/Enterprise (T3) access | stats@eurabeltfuels.com |
| Data licensing and redistribution | stats@eurabeltfuels.com |
| Data corrections and source proposals | stats@eurabeltfuels.com |
| Privacy and data-protection requests | info@eurabeltfuels.com |
| Security vulnerabilities | security@eurabeltfuels.eu |
| Membership requests and lost authenticator devices | stats@eurabeltfuels.com — or reply to any email you have received from stats@eurabeltfuels.com |
Registered office: Eurabelt Fuels Ltd, 11 Clothier House, Kinveachy Gardens, London, SE7 8EF. Company number 16639303.
New memberships are requested through the company access request form; members sign in at Member sign-in.
Eurabelt operates in the United Kingdom, Canada, Trinidad and Tobago and South Africa. Enquiries from governments, national oil companies and intergovernmental bodies are handled by a dedicated custodian contact.
2. Complaints procedure
- Raise it. Write to stats@eurabeltfuels.com with “Complaint” in the subject line. Include your account, organisation (if any) and the details of your complaint.
- Acknowledgement. We acknowledge within 5 working days and give you a reference number.
- Response. We send a full written response within 30 days. If the matter is complex, we tell you why more time is needed and when to expect our response.
- Escalation. If you are not satisfied, you may ask for a review by a director not involved in the original decision.
- Data protection complaints may also be made to a supervisory authority (see the Privacy Notice).
Issued under the seal of the Eurabelt Custodial Order · Unity · Secrecy · Custodianship